Archive for the Operations Category

The Dreaded Question, Part II

Posted in Operations with tags , , on May 27, 2011 by jrvitalis

Santa may be alive and well at our house, but the Tooth Fairy isn’t doing as well. When Puppy lost a tooth last week, I forgot all about it and went to bed. Thankfully, my husband remembered.

Unfortunately, when he came home after a late night at school, the sound of the garage door woke Puppy up. My husband gave her a quick kiss and got ready for bed, expecting her to drift back to sleep.

A half-hour ticked by. She was still awake. Another half-hour passed.

Finally, at approximately 10:30, he tiptoed into her room, feeling confident that she was asleep. He stealthily reached under her pillow, took the tooth, and slipped her some dough.

The next morning, I asked Puppy if the Tooth Fairy had visited.

“Yes,” she said, “but I saw Dad reach under my pillow and put the money down in the middle of the night.”

My jaw dropped. Outsourcing might have worked with Santa as an explanation, but I knew Puppy wasn’t going to buy it this time.

Thinking fast, I responded, “He was just checking to make sure the Tooth Fairy came!”

Much to my relief, she dropped the subject. As with Santa, I suspect she knows the truth, but isn’t ready to let go of the magic just yet.

As for me, I can see I’m going to have to step up to the plate. If Santa and the Tooth Fairy are going to outsource their duties to me, the least I can do is make them proud.

The Dreaded Question

Posted in Operations with tags , , on May 20, 2011 by jrvitalis

Last week Puppy cornered me and asked the question no parent wants to hear.

“Mom,” she said, looking very serious. “Is Santa real?”

My stomach dropped as my mind raced. I’ve always told Puppy in a very teasing sort of way that I, personally, didn’t think Santa was real. Said with a smile and a wink, I like to tell myself that it was just enough to plant a seed of doubt in her mind while letting her enjoy the magic. Nevertheless, I wasn’t prepared for the straight-forward question, particularly not in the month of MAY, where Santa is about the farthest thing from my mind.

I decided to buy some time. “What do you think?”

She thought for a second. “Well,” she said, looking down at a pair of high-heeled dress-up shoes that Santa had delivered to her little sister last December. “I thought he made the gifts, but this tag says Made in China.”

I studied her face. I could tell she already kind of knew the answer, but wasn’t ready to hear it. She wanted the magic to last just a little longer.

But I didn’t want to lie.

“Think about how many kids there are in the world,” I responded. “Do you really think Santa could make all the presents for every one of those kids himself?”

She thought about it for a second. “Good point,” she said. “There’s no way he could do it all at the North Pole. Maybe he has workers in China doing some of it for him.”

With that, we talked about how many kids there are in the world and why Santa might need to outsource some of his work.

“If he’s real,” I added, with my usual grin.

“Oh, he’s real, alright,” she declared, the fire back in her eyes. “I’ve seen him at the mall – remember?”

Satisfied, she moved on to another activity and I breathed a sigh of relief.

Santa is safe at our house, at least for now.

Identify Your Bottlenecks!

Posted in Operations with tags , , , on January 10, 2010 by jrvitalis

In operational terms, bottlenecks are resources that are limiting the production capabilities of an organization. In a factory, a bottleneck might be an outdated piece of equipment that is holding up an assembly line. In my house, bath time is the perfect example of a domestic bottleneck. Bath time can stretch on interminably. While Puppy and Kitty splash and squeal and frolic and generally have a rip-roaring good time, while I sit cursing toilet seat lid makers for not selling a more ergonomically designed lid. During this time, the girls are so busy having fun with each other that they neither want nor need my attention.

 I could be using this time to vacuum the floor, do the dishes, fold the laundry, or any number of other domestic duties screaming for my attention (so that I can put my feet up after they go to bed), but I don’t. They are, after all, only two and five years old, and I’m pretty sure that leaving the two of them alone together in a tub full of water is a bad idea. So instead of racing around the house cleaning maniacally, I sit squirming night after night on an uncomfortable toilet seat lid. A domestic bottleneck. (I’m of course completely ignoring the considerable pleasure I get out of watching their hilarious tubby-time antics in order to illustrate my point.)

The great thing about bottlenecks is that once you identify them, they can lead to real innovations. Take bath time for instance. I needed to find something to make efficient use of this time while monitoring my girls. My solution? Use this time to clean the bathroom! O.K., this idea isn’t exactly earth shattering, I’ll admit, but come on, cleaning the bathroom is one chore that all of us find impossibly easy to “miss” squeezing into any given day, week or month. Of course, I don’t do it every day (or anywhere even close to that, truth be told), but when I start to notice rings around the toilet, I know it’s time to break out the rubber ducky!

If you have any stories about domestic bottlenecks and the resulting ingenious innovations from your own household, please post them in the comments below.

Check back soon for a discussion on sunk costs!

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